Contact Urban Balance

For Billing support, please call our Billing Department, Monday – Friday between 7am and 5pm Central Time, at: 877-299-5426
Schedule an Appointment

Therapy sessions at Urban Balance are scheduled by phone and email and are directed to Urban Balance’s Intake Team.  Our Intake Team will match each client to the appropriate therapist. 

Phone (888) 726-7170 x 1

You can also complete our secure online form at the link below, and an Intake specialist will reach out to you! 


Meet Our Corporate Staff

     Mary Massena

Director of Business Development & Operations

Dr. Steven Nakisher

Vice President of Clinical Operations

Alison Thayer



Office Manager

Taejah Vemuri

Director of Communications & Marketing

Michelle Devlin


Intake Manager

Andria Emerick Brown

Director of Intake & Insurance Operations

Dorothy Payne-polk

Director of Human Resources

Lizz Jackson

Director of Training & Staff Development

Urban Balance prioritizes the safety of our clients and staff and will provide teletherapy counseling services. Please click here for our updates regarding COVID-19.