billing, Insurance & Fees

For any billing questions or concerns, please call Billing at 877-299-5426


Most insurance plans will cover mental health and substance abuse treatment.  Urban Balance accepts most insurance plans and EAP (Employee Assistance Program) sessions. Unfortunately, we do not accept Medicaid or Medicare at this time.  To inquire about using your specific insurance plan, contact UB’s Intake Department at with your plan details.

Please be sure to search Joyce Marter & Associates in your insurance provider directory, as this is the entity through which Urban Balance clinicians are credentialed and contracted with insurance and EAP companies. Also, please bring your insurance card to the first appointment. If Urban Balance is a network provider, we will honor the contracted rate which will typically be in the range of $60-$175 per session depending on the plan.

Please note that the accepted insurances may vary depending on the location and type of service. For more information on accepted insurances, you may contact your insurance provider or reach out to us for further information. Our helpful staff will be happy to assist you and answer any questions you may have.

Billing and Payments

Urban Balance has insurance specialists on staff who will check your benefits, request authorizations and submit claims on your behalf. Your therapist will explain your coverage at the following session after the insurance company responds with a quote of benefits — which is not an absolute guarantee of coverage. Co-payments are collected after each session.

We are now accepting new clients for telehealth or in-person therapy sessions! Please give us a call (888) 726-7170 or email to schedule an appointment today!