billing, Insurance & Fees

if you need billing support, please call our billing department, Monday – Friday between 7am and 5pm Central Time, at: 877-299-5426 or email

Most insurance plans will cover mental health and substance abuse treatment.  Urban Balance accepts most insurance plans and EAP (Employee Assistance Program) sessions. Unfortunately, we do not accept Medicaid or Medicare at this time.  To inquire about using your specific insurance plan, contact UB’s Intake Department at with your plan details.

Please be sure to search Joyce Marter & Associates in your insurance provider directory, as this is the entity through which Urban Balance clinicians are credentialed and contracted with insurance and EAP companies. Also, please bring your insurance card to the first appointment. If Urban Balance is a network provider, we will honor the contracted rate which will typically be in the range of $60-$175 per session depending on the plan.

Billing and Payments

Urban Balance has insurance specialists on staff who will check your benefits, request authorizations and submit claims on your behalf. Your therapist will explain your coverage at the following session after the insurance company responds with a quote of benefits — which is not an absolute guarantee of coverage. Co-payments are collected after each session.

Urban Balance prioritizes the safety of our clients and staff and will provide teletherapy counseling services.